Cancellation Policy

Last Updated: 2024-11-18

1. General Cancellation Rules

The xTimer platform allows you to cancel bookings using the link provided in the confirmation email. Cancellation options and deadlines depend on the service provider's established rules.

2. Client Cancellation

As a client, you can cancel a booking:

• How to cancel: Click the "Cancel booking" link in the confirmation email
• Confirmation: You will receive an email confirming the cancellation
• Deadline: We recommend cancelling at least 24 hours before the appointment
• Late arrival: If you will be late, inform the service provider directly

3. Provider Cancellation

Service providers may cancel or reschedule bookings due to:

• Unforeseen circumstances (illness, urgent matters)
• Force majeure situations
• Technical issues

In case of cancellation:

• The service provider must inform the client in advance
• The client receives an email with the cancellation reason
• The service provider should offer an alternative time

4. Group Sessions

For group sessions:

• You can cancel your participation at any time
• The session will proceed if other participants are registered
• If the provider cancels, all participants are notified
• If one participant cancels, the session typically proceeds as planned

5. Recurring Bookings

If you registered for recurring sessions:

• You can cancel each session individually
• Cancelling one session does not affect the others
• The service provider can cancel the entire series with prior notice

6. Late Arrival and No-Show

If you are late or unable to attend:

• Please inform: Contact the service provider as soon as possible
• Late arrival: The service provider decides whether to wait
• No-show: Clients who don't show up without notice may be blocked in the future
• Repeated no-show: Booking restrictions may be applied

7. Weather and Emergency Situations

In case of bad weather or emergency situations:

• The service provider can cancel without consequences
• Clients can cancel without penalties
• Both parties should act reasonably and flexibly
• We recommend discussing an alternative time

8. Refunds

Regarding payments:

• xTimer is not responsible for payments - they are between the client and provider
• Refund policy depends on the service provider
• Agree on refund terms with the service provider
• In case of disputes, contact the service provider directly

9. Platform Technical Issues

If you cannot cancel due to technical issues:

• Contact the service provider directly via email or phone
• Report the issue to us: [email protected]
• Save the confirmation email as proof

10. Modifications

If you want to modify (not cancel) a booking:

• Cancel the existing booking
• Register for a new time
• Or contact the service provider directly
• Service providers can modify times in their dashboard

11. Contact

For questions about cancellation policy:

Email: [email protected]

For specific booking questions: Contact the service provider directly (contact information is provided in the confirmation email)